RETURN POLICY AND RETURN FORM
In the event that you are a consumer (natural person) within the meaning of EU law, ie the purchase for purposes that are predominantly neither their commercial nor their independent professional activity can be attributed, you have a right of withdrawal in accordance with the following provisions.
You have the right to revoke within fourteen days by declaration from which the decision to break away from the contract clearly appears.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must contact us
Radlgaudi - Roadbike Onlineshop
Rua Dom Sancho I No.18 Loja H
Tel: (00351) 964 429 621
by means of a clear statement (eg a letter sent by post, telephone or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you revoke this contract, you have to bear as the buyer the direct costs of the return, if the delivered goods correspond to those ordered.
Return shipping costs of goods ready for shipment to Portugal can not be specified exactly, but are estimated by us on up to 150 euros.
We undertake to refund the purchase amount immediately and no later than fourteen days from the day on which the goods withdrawn from you have been received or a proof of shipment of the revoked goods has been provided.
For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
If you want to revoke the contract, please fill out this form and send it back.
See sample revocation form (download bottom of this page).
Rua dom Sancho I No.18 Loja H
I / we (*) hereby revoke
that of me / us (*)
concluded contract for the purchase of the following goods (*):
Ordered on (*)
/received at (*)
Name of the consumer (s):
Address of the consumer (s):
Signature of the consumer (s) (only when notified on paper) Date (*)
End of revocation
1.The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer (eg T-shirts with yours Photo and your name), in the case of delivery of sealed goods that are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery or if sound or video recordings or computer software are delivered in a sealed package, if the Sealing was removed after delivery.
2.Please avoid damage and contamination. If possible, send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against damage in transit in order to avoid claims for damages due to defective packaging.
3.Please contact us before returning to email@example.com to announce the return. In this way, you enable us to assign the products as quickly as possible.
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